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We're sorry to hear that. Please submit a support ticket HERE to contact our Customer Support team, and we'll assist you with a refund or replacement.

My product was damaged in transit.

Order Management

Do I need an account to place an order?

How do I edit my saved shipping addresses?

How do I reset my password?

How is my personal information protected?

Account

Can I change or cancel my order after it's been placed?

How do I know if my order was successful?

I didn’t receive an order confirmation—what should I do?

How can I track my order?

What payment methods do you accept?

Is it safe to use my credit card on your website?

Can I use more than one payment method?

Payment

My order was marked delivered but it’s not here.

Do you offer free shipping?

What shipping options are available?

How long does shipping take?

How much does shipping cost?

Do you ship internationally?

Shipping & Delivery

What is your return policy?

How do I start a return or exchange?

Are there any items that can’t be returned?

When will I receive my refund?

What if I used product credit?

Returns & Refunds

What is the subscription program?

How do I sign up for a subscription?

What are the benefits of subscribing?

Can I customize what’s in my subscription?

How do I manage or cancel my subscription?

Will I be reminded before I’m charged?

What is the time cut off to make edits to my upcoming order?

Can I use discount codes with subscription orders?

What happens if there is a site-wide promotion running that offers deeper savings than my subscription discount?

What happens if a product in my subscription is out of stock?

Is there a minimum commitment?

Subscriptions

Who can join the Loyalty Program?

How do I earn product credit?

What is the birthday reward?

Do subscription orders qualify for product credit?

How do I view my rewards?

How do I redeem my rewards?

Can I use my rewards and a promo code together?

What happens if I return an item I used product credit on?

Does returning an item impact my progress toward earning product credit?

Is there a limit to the number of rewards I can earn?

Does my product credit expire?

What currency are my loyalty rewards reflected in?

Can I earn product credit in both countries (US and Canada)?

What is the “Give 10%, Get $10” program?

How do I refer a friend to Loyalty?

Is there a minimum spend for the referred friend to qualify for the $10 product credit?

Does the referred friend have to be a first-time customer?

Is there a limit to how many friends I can refer per month?

How will I know if my friend placed a qualifying order?

Give 10%, Get $10 Program

Loyalty Program

My product was damaged in transit.Updated 4 days ago