If no one was home at the time of delivery, the carrier may leave the package in a safe location. If you need additional assistance, please contact our support team HERE.

If no one was home at the time of delivery, the carrier may leave the package in a safe location.<ol><li>Be sure to check around your home and with neighbors/building management who may have collected the package for you.</li><li>Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.</li><li>On some occasions, packages may be marked as delivered but take additional time to arrive.</li><li>If you still are unable to locate the package, please reach out to the carrier.</li></ol>If you need additional assistance, please contact our support team <a href="https://www.counter.com/pages/contact" target="_blank" rel="noopener noreferrer">HERE</a>.

My order was marked delivered but it’s not here.

Yes! We offer free shipping for orders over $50.

Yes! We offer free shipping for orders over $50.

Do you offer free shipping?

We offer several shipping methods to meet your needs:.

We offer several shipping methods to meet your needs:&#xA0;<ul><li>Standard Shipping: 5&#x2013;7 business days (after processing)</li><li>Expedited Shipping: 2&#x2013;3 business days (after processing)</li><li>Express Shipping (US only): Next business day (after processing)</li></ul>&#xA0;

What shipping options are available?

Here’s a breakdown of shipping times:. Note: Please allow 1–3 business days for your order to be processed and for you to receive your shipping confirmation.

Here&#x2019;s a breakdown of shipping times:&#xA0;<ul><li>Standard Shipping: 5&#x2013;7 business days after processing</li><li>Expedited Shipping: 2&#x2013;3 business days after processing</li><li>Express Shipping: Next business day after processing (US only)</li></ul>Note: Please allow 1&#x2013;3 business days for your order to be processed and for you to receive your shipping confirmation.&#xA0;

How long does shipping take?

<ul id="isPasted"><li>Free shipping on orders over $50.</li><li>For orders under $50, shipping fees apply based on the shipping method selected.</li></ul><img alt="Picture" src="https://attachments.gorgias.help/mJQz875beo0xadpn/hc/eynJd7OJMy29ERow/2025061801-3018d313-cf26-4a2d-b7fc-bd3a2b398927-c2a6fe06-f8f1-424a-bf14-d4b2ff506c9a.png" id="isPasted" class="fr-fic fr-dii">

How much does shipping cost?

Currently, we only ship to the United States and Canada. This includes Puerto Rico as well as APO/APEs.

Currently, we only ship to the United States and Canada. This includes Puerto Rico as well as APO/APEs.

Do you ship internationally?

You can track your order by:&#xA0;<ul><li>Clicking the tracking link in your Shipping Confirmation email.</li><li>Visiting the Orders tab in your account.</li></ul>

How can I track my order?

Counter

Shipping & Delivery

Do I need an account to place an order?

How do I edit my saved shipping addresses?

How do I reset my password?

How is my personal information protected?

Account

Can I change or cancel my order after it's been placed?

How do I know if my order was successful?

I didn’t receive an order confirmation—what should I do?

My product was damaged in transit.

Order Management

What payment methods do you accept?

Is it safe to use my credit card on your website?

Can I use more than one payment method?

Payment

What is your return policy?

How do I start a return or exchange?

Are there any items that can’t be returned?

When will I receive my refund?

What if I used product credit?

Returns & Refunds

What is the subscription program?

How do I sign up for a subscription?

What are the benefits of subscribing?

Can I customize what’s in my subscription?

How do I manage or cancel my subscription?

Will I be reminded before I’m charged?

What is the time cut off to make edits to my upcoming order?

Can I use discount codes with subscription orders?

What happens if there is a site-wide promotion running that offers deeper savings than my subscription discount?

What happens if a product in my subscription is out of stock?

Is there a minimum commitment?

Subscriptions

Who can join the Loyalty Program?

How do I earn product credit?

What is the birthday reward?

Do subscription orders qualify for product credit?

How do I view my rewards?

How do I redeem my rewards?

Can I use my rewards and a promo code together?

What happens if I return an item I used product credit on?

Does returning an item impact my progress toward earning product credit?

Is there a limit to the number of rewards I can earn?

Does my product credit expire?

What currency are my loyalty rewards reflected in?

Can I earn product credit in both countries (US and Canada)?

What is the “Give 10%, Get $10” program?

How do I refer a friend to Loyalty?

Is there a minimum spend for the referred friend to qualify for the $10 product credit?

Does the referred friend have to be a first-time customer?

Is there a limit to how many friends I can refer per month?

How will I know if my friend placed a qualifying order?

Give 10%, Get $10 Program

Loyalty Program